Good to know

Our logistics team is responsible for delivering medicines to patients anywhere they may be. Every medicine is treated with extra care to ensure its safe and timely delivery.

When our patients submit an inquiry for a medicine, they are then personally contacted by one of our Patient Support team members who assist them through the entire process of ordering, sourcing and delivering their medicines.

Here are some frequently asked questions and answers that touch on important COVID-19 related updates.

After submitting a request and receiving a quote from our Patient Support Team, patients often have many questions regarding the price that they receive. In this article, you can find a breakdown of the total cost of a medicine we are supporting you to access in addition to resources on how you can possibly get it reimbursed.

In order to help you expedite the request process with us, we put together a quick prescription guideline.

As a pioneer of a completely new type of global service, we understand that trust, security and credibility are paramount–especially when paying for medicines which are essential and often the only treatment option available. There are an increasing number of scam websites and we ourselves have been the subject of one such scam. In this article we’ll give you tips on how to spot these fakers.

Downloadable fact sheet answering the most common question TheSocialMedwork asked by healthcare providers.

Realistic new year's resolutions for lasting results!

Doctors hold the key to access new medicines.

How we find and ship medicines on behalf of patients.

Understand why approval doesn’t necessarily mean availability and what you can do if a medicine is approved, but not available in your country.

New research shows the benefit of eating fresh fruit on colon diseases like IBD.

You might have heard about a new medicine that’s just been approved to treat migraine. Here’s what you need to know.

Find out about what it means to order and receive temperature-controlled medicines.

An easy to understand guide on how alectinib works.

A closer look at the function and efficicacy of niraparib as a maintenace treatment.

There are a number of medicines available for melanoma patients. In this article we examine one newer medicine and discuss it's efficacy and use. 

 

The European Medicines Agency has recently approved Niraparib (Zejula) for use in the European Union as a treatment for women struggling with a specific type of advanced ovarian cancer known as high-grade serous epithelial ovarian cancer, which includes cancers that affect the peritoneum and/or the fallopian tubes.

 

When a new medicine gets approved for use and for sale in a specific region, it’s usually given a brand name by the pharmaceutical company who discovered or developed it.

In 2015, an estimated 221,200 people in the U.S. will be diagnosed with lung cancer, which is 13 percent of all cancer diagnoses.

We talk to Sera, our Medicines Sourcing Manager about why drug delays happen...

Why every little package is a big deal

How effective is alectinib (Alecensa)? The latest news and updates

 We live in an age where you can hop online to order a new brand of lipstick if it hasn’t been released yet in your country. 

Suggestions from cancer survivors and their children

Online counsellor Nicole Hind shares how to help our brains and bodies deal with a diagnosis.

An easy-to-understand infographic displaying the results from the clinical trial

For US patients and patients worldwide with ALS.

What did we get up to, and what's next?

Get the latest news on MS research, the FDA approval of Ocrevus (ocrelizumab) for both relapsing and progressive forms of MS, insights and resources.